Returns, Cancellations and Refunds

All certificates are placed with the relevant Registry Office are useful only to the person who’s details you have submitted at the time of order so we do not accept returns.

All orders are processed by our admin team upon receipt and at this stage we have to part with money to process your order so we do not offer refunds.

If you wish to cancel your order, please contact us before 2.30pm on the day that you have ordered – we process orders every day between 3pm and 4pm so if we receive your request on the day of your order after 2.30pm we may not be able to cancel. If you do not receive a reply on the same day, please assume your order cannot be cancelled.

If you receive an incorrect certificate or one that is damaged in transit, we will send out another within one day of notification and this will be by special delivery (we require a photograph of items that have been damaged in transit).

The information requested from you to process orders must be complete, accurate and current, we can’t accept responsibility for any incorrect certificates received if the information submitted was inaccurate.

Registry Office UK cannot be held responsible for items lost in the post or delivered outside of the time frames advised on the website of the GRO, Scottish GRO or NI Registry.  If you do not receive your certificate within a week of the dates shown on this website (registryoffice.uk) when placing your order, please contact us and we will either contact the Registry to send out a new one, or process a full refund.

This policy does not affect your statutory rights.